Curse

Juukin · Jul 14, 2010, 10:29 AM // 10:29

Here's the deal, I bought Guild Wars: Factions a week ago on Steam, I downloaded it, and it told me to active my serial to a account on NCSoft, so I made a account, and when it asked for my serial, I entered it, just to find out its wrong.

I have contacted NCsoft, made an ticket, a week later, nothing.
What the shit? Are they sleeping or something?

The only response I have gotten is.

Quote:

I am escalating your ticket for further assistance, and someone will be in contact with you as soon as possible.

Thanks,
Antonio
Guild War Account Support Team.

I am so disappointed, and furious, I buy a non working product from them, give them my money, and they fail giving me my deserved support.

Lord Sojar · Jul 15, 2010, 06:05 AM // 06:05

Quote:

Originally Posted by Juukin

Here's the deal, I bought Guild Wars: Factions a week ago on Steam, I downloaded it, and it told me to active my serial to a account on NCSoft, so I made a account, and when it asked for my serial, I entered it, just to find out its wrong.

I have contacted NCsoft, made an ticket, a week later, nothing.
What the shit? Are they sleeping or something?

The only response I have gotten is.

I am so disappointed, and furious, I buy a non working product from them, give them my money, and they fail giving me my deserved support.

Patience. NCSoft support handles all NCSoft games. They will fix the situation, and are generally very quick. You might want to check the status of your ticket, and send in a response. The system might have glitched. I sent a ticket in a few days ago, and received a response the next business day, early. By the end of the 2nd day, the answer I needed had been given and posted on Guru when I returned home from Chicago.